Thupeyo Muleya, Beitbridge Bureau
The Common Market for Eastern and Southern Africa (Comesa) has through its Regional Third-Party Motor Vehicle Insurance (Yellow Card) Scheme launched a Digital Yellow Card Helpdesk System designed to track all queries reported by users.
The facility allows National Bureaux, Primary Insurance Companies, and Motorists in member countries to channel all their queries and requests via email, phone, or walk-ins.
In a statement today, Comesa said the new platform was launched on Monday.
“The aim is to streamline service delivery to Comesa Yellow Card clients and stakeholders in line with the Yellow Card Scheme Strategic Plan 2018 – 2022.
“The Scheme is currently operational in 13 countries including Burundi, Djibouti, DR Congo, Eritrea, Ethiopia, Kenya, Malawi, Rwanda, Sudan, Tanzania, Uganda, Zambia, and Zimbabwe,” said Comesa.
The Yellow Card Scheme is a Third-Party Motor Vehicle Insurance Scheme that aims at facilitating the smooth movement of motor vehicles, persons, and goods in the region.
This is done through the establishment of a common system for the settlement of claims arising from inter-state motorists.
Comesa said although the project is running in 13 countries, it has been expanded to the Southern African Development Community (Sadc) region.
“It is currently being implemented between Malawi and Mozambique and Zimbabwe and South Africa under the Business to Business (B2B) Arrangement.
Yellow Card operations have been digitalized, a move which has led to an unprecedented annual average growth rate of 15% for the Yellow Card production,” said Comesa.